Monday, November 22, 2010

My Top Five Twitter Tips (with a Healthy Dose of Skepticism)

eMarketer recently reported that many of the smallest businesses in the United States don’t believe that their customers can be marketed to on social networking sites.

Yet research also shows that social sites are being used to find local businesses, especially by younger customers.

So how should a small business approach Twitter? These are my top tips:

Three Do's:

  • Do Use it for Research, not just Marketing
  • You’re probably already using Google News Alerts to keep up with the latest on your clients and areas of expertise (if you’re not, you should be!)

    Twitter is great for tapping into the chatter on these things too. Apps like Tweetdeck and Hootsuite allow you to set up search columns which automatically display the most recent tweets on any subject of your choice. See the latest buzz, and keep an eye on the competition!
  • Do Time your Tweets
  • 92% of retweets occur within the first hour. So the time when your tweets go out is important.

    Think about the “peak viewing time” of your target audience(s) – are they business people or busy moms? Which time zones are they in?

    Use an application such as Hootsuite to send out your pre-written tweets at optimal times. You can send out the same tweet more than once to hit different markets, but don’t continuously recycle the same message – you’ll get flagged for spam.
  • Do Track your Results
  • Any tweet that you want to bring traffic to your website, generate sales or leads, etc. must contain a clickable link (too many folks forget to include this call to action and lose out on opportunities).

    It’s really important to track what you’re doing to evaluate results – you want to know what types of tweets work for you, and what times of day are best to send them.

    So, you also want to keep an eye on your Web traffic reports to evaluate your Twitter success. Do visitors from Twitter leave your site immediately, or do they produce the outcomes that you want?

    Since you’re restricted to 140 characters, using a free URL shortening service like is very helpful – and it also gives you automatic click-through tracking for every link.

    And two Don'ts:
    1. Don’t Be Seduced by Big Numbers
    2. It’s a wonderful ego boost to have hundreds or thousands of followers. In fact, Peter Shankman recently referred to this as “the new penis envy!”

      But bear in mind that lots of people follow you because they expect you to follow them back as the accepted convention. So they don’t necessarily care that much about what you write . . .

      Notice who does respond or retweet your postings and celebrate your loyal followers. Just remember that quantity doesn’t guarantee quality on Twitter.

    3. Don’t Have Unrealistic Expectations
    4. A recent survey found that over 70% of tweets get no response at all, and an average of only 6% are retweeted.

      Think about it – how many people are you following? How many tweets do you actively read every day, let alone click on any links, retweet or reply . . .

      Of course, it only takes one response that’s exactly the right one to make a huge impact. But don’t expect every tweet that you send to be life (or business) changing!

      As with everything that I teach, the key to a successful investment of time and resources in Twitter is having a well-thought out strategy, carefully tracking results and tweaking what you do as you learn more about what works for you.

      As Peter Shankman says, just don't get carried away by all the hype!

      ©Philippa Gamse, 2010.

      Philippa Gamse is a Web strategy expert helping her clients maximize their ROI in their Web and social media presence. Learn more at